Terms of Service

3.1 General

Customers are responsible for:

• Lawful use of the Services
• Maintaining the security of their account credentials and authorized access
• Ensuring that all employees, contractors, and users acting on the Customer's behalf (collectively, “Interviewers”) comply with these Terms

3.2 Recording, Transcription & AI Analysis

The Services include features that allow Interviewers to record audio, capture system audio, generate transcripts, and produce AI-derived analysis of interviews, meetings, and other conversations. The Interviewer — and not Hiriso — is solely and exclusively responsible for:

• Determining lawfulness. Determining whether recording, transcribing, and AI-analyzing an interview or conversation is lawful in every jurisdiction in which any participant is located, including but not limited to “one-party,” “two-party,” and “all-party” consent statutes; federal and state wiretap and eavesdropping laws (such as the U.S. Electronic Communications Privacy Act and California Penal Code §§ 631–632); the EU General Data Protection Regulation (GDPR); the UK GDPR and Data Protection Act 2018; the California Consumer Privacy Act (CCPA/CPRA); Canada's PIPEDA; Brazil's LGPD; and any other applicable national, state, provincial, local, or workplace rule.
• Providing clear and conspicuous disclosure to every participant — prior to any recording — that the conversation is being recorded, transcribed, and analyzed by an AI-powered service.
• Obtaining and retaining all required consents. Securing, documenting, and retaining every consent, opt-in, notice, or authorization required by applicable law from each candidate, employee, contractor, or other participant, and establishing a valid lawful basis for processing personal data under GDPR Article 6 (and, where relevant, Article 9) or any analogous law.
• Honoring participant rights. Respecting any participant's request to refuse, pause, or terminate the recording, and ensuring the recording does not continue when any required consent is withheld or withdrawn.

3.3 Hiriso's Role & Disclaimer of Liability

Hiriso provides only the technical means to record, transcribe, and analyze conversations. Hiriso does not initiate any recording, has no direct relationship with candidates or other interview participants, and has no ability to verify whether the Interviewer has provided any required notice or obtained any required consent. As between Hiriso and the Customer, the Interviewer and the Customer — and not Hiriso — bear sole and exclusive responsibility and liability for compliance with all recording-disclosure, notice, and consent obligations described in Section 3.2. Hiriso shall not be liable for, and expressly disclaims any responsibility arising out of, the Interviewer's or Customer's failure to provide such disclosure or obtain such consent.

3.4 Indemnification

The Customer shall defend, indemnify, and hold harmless Hiriso and its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, proceedings, fines, penalties, damages, liabilities, settlements, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) any failure by the Interviewer or the Customer to provide required disclosure or obtain required consent for any recording, transcript, or AI analysis generated through the Services; (ii) any allegation that a recording, transcript, or AI output created through the Services violated wiretap, eavesdropping, privacy, data-protection, employment, or anti-discrimination law; or (iii) any dispute between the Interviewer or Customer and any candidate, employee, or other participant regarding the recording, transcription, or analysis of an interview.

3.5 No Legal Advice

Hiriso does not provide legal advice. Recording, wiretap, and data-protection laws vary significantly by jurisdiction, change frequently, and may apply differently depending on the participants and context. Customers are strongly encouraged to consult qualified legal counsel before using the recording, transcription, and AI-analysis features of the Services in any new jurisdiction or scenario.